Responsible Gaming at 87bet

1. Our Commitment to Responsible Gaming

At 87bet, we believe that gambling should be an enjoyable leisure activity — not a source of financial stress, emotional harm, or social disruption. Our responsible gaming programme is not an afterthought; it is a core part of how we operate as a platform trusted by players throughout Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.

We recognise that for a small number of players, gambling can become problematic. Problem gambling affects not only the individual but also their families and communities. The 87bet responsible gaming framework is designed to give every player the tools, information, and support needed to make informed decisions about their gambling activity and to seek help promptly if that activity becomes harmful.

Our responsible gaming commitments include:

• Providing clear and accessible responsible gaming tools to all registered users at no cost.
• Enforcing strict 18+ age verification for all new account registrations.
• Training our customer support team to identify and sensitively handle problem gambling disclosures.
• Never targeting marketing communications at users who have self-excluded or requested a cooling-off period.
• Displaying responsible gaming information prominently across the 87bet platform.
• Responding promptly to all responsible gaming requests submitted through our support channels.

2. Age Restriction and Verification

87bet strictly prohibits gambling by anyone under the age of 18. This is a non-negotiable platform rule that applies to every player, regardless of location, payment method, or type of game played.

2.1 Verification at Registration

All users are required to confirm they are aged 18 or above at the point of account creation. We reserve the right to request supporting documentation — such as a national identity card, passport, or driving licence — at any stage to confirm this declaration. Accounts where age cannot be verified will be suspended until valid documentation is provided.

2.2 Identity Verification (KYC)

As part of our Know Your Customer (KYC) process, 87bet may request the following documents from registered users:

• A government-issued photo ID (National ID card, passport, or driving licence)
• Proof of residential address issued within the last three months
• Proof of ownership of the payment method used (e.g., screenshot of bKash or Nagad account under the same name)

Users who do not complete the KYC process within the required timeframe may have withdrawal requests placed on hold until verification is complete. This process protects all users and maintains the integrity of the 87bet platform.

2.3 Suspected Underage Activity

If 87bet suspects at any point that a registered account belongs to a person under the age of 18, we will immediately suspend the account, withhold any pending withdrawals, and investigate the matter. Any funds deposited by a verified underage player will be returned to the original payment source — no winnings generated during the period of underage use will be paid out.

3. Responsible Gaming Tools

87bet provides a comprehensive suite of responsible gaming tools that are available to all registered users free of charge. These tools are designed to help you set boundaries, manage your play, and take breaks when needed. To activate any of the tools below, contact our support team via live chat on the platform or by emailing [email protected].

4. Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. Understanding the early warning signs is the first step toward regaining control. Below are common indicators that gambling may be becoming harmful.

4.1 Behavioural Warning Signs

• Spending more time or money gambling than you originally intended.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family members or friends about how much you gamble or how much you have lost.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Neglecting work, family, or social obligations because of time spent gambling.
• Feeling restless, irritable, or anxious when not gambling.
• Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.

4.2 Financial Warning Signs

• Regularly spending more on gambling than your budget allows.
• Struggling to pay bills, rent, or essential expenses because of gambling losses.
• Making multiple deposits within a single session after losing your initial deposit.
• Thinking about gambling throughout the day, including during work hours.

5. Self-Assessment Questionnaire

The following questions are adapted from widely used responsible gambling screening tools. Answering honestly takes just a few minutes and can provide valuable insight into your relationship with gambling. If you answer "Yes" to three or more of these questions, we strongly encourage you to contact our support team or access one of the external support resources listed in Section 7.

6. Self-Exclusion and Account Closure

Self-exclusion is one of the most effective tools available for players who feel their gambling has become out of control. 87bet takes all self-exclusion requests seriously and processes them as an urgent priority.

6.1 How to Request Self-Exclusion

1. Contact the 87bet support team via live chat on the platform or email [email protected].
2. Inform the support agent that you wish to self-exclude and specify your preferred exclusion period (minimum 6 months, or indefinite).
3. Your account will be suspended within one hour of your confirmed request. You will receive a confirmation notification.
4. Any remaining balance in your account at the time of exclusion will be processed for withdrawal to your registered payment method (bKash, Nagad, Rocket, or bank account) within 3–5 business days.
5. During the self-exclusion period, you will not receive any marketing communications from 87bet.

6.2 Reinstatement After Self-Exclusion

If you wish to reinstate your account after a self-exclusion period has ended, you must contact the support team directly. Reinstatement is not automatic. Before reinstating your account, our team will remind you of the responsible gaming tools available, and we encourage you to consider setting deposit and loss limits before resuming play.

For indefinite self-exclusions, a mandatory 12-month cooling-off period must elapse before a reinstatement request will be considered. Even after that period, reinstatement remains at 87bet's discretion.

6.3 Permanent Account Closure

If you wish to permanently close your 87bet account — rather than take a temporary exclusion — you may request permanent closure through the support team. Permanent closure cannot be reversed. Any account balance will be returned to your registered payment method within 3–5 business days of closure confirmation.

7. Support and Help Resources

If you are concerned about your gambling or the gambling of someone close to you, a number of professional support resources are available. Reaching out for help is a sign of strength, not weakness. The following organisations offer confidential, non-judgemental support:

8. Protecting Minors

Protecting children and young people from exposure to gambling is a responsibility that 87bet shares with parents and guardians across Bangladesh. While our age verification process is robust, we also encourage households to take additional steps to prevent minors from accessing gambling platforms.

8.1 Parental Controls

If children or teenagers share a device with you, we strongly recommend enabling parental control software on that device to restrict access to gambling websites and apps. A number of free and low-cost parental control solutions are available for Android and Windows devices commonly used across Bangladesh.

8.2 Account Security

Always keep your 87bet login credentials — your username and password — strictly private. Do not write them down in accessible places, do not save them in shared browsers, and do not allow children to use a device on which your 87bet session is active. Log out of your account fully after every session.

8.3 Talking to Young People About Gambling

Open conversations with young people about the realities of gambling — including the house edge, the statistical likelihood of losses, and the risk of addiction — are among the most effective preventive measures available to families. We encourage parents and guardians to have these conversations early and regularly.

• Enable parental controls on all shared devices in your household.
• Keep your 87bet username and password completely private at all times.
• Log out fully after every session, especially on shared or mobile devices.
• Do not allow minors to watch extended gambling sessions, which can normalise the activity.
• Talk openly with children about the risks and realities of gambling from an early age.