87bet Privacy Policy

1. Information We Collect

87bet collects personal information from you in the course of your use of the platform. The categories of information we collect, and the contexts in which we collect them, are described below.

1.1 Registration Information

When you create an account with 87bet, we collect the following personal details:

• Full legal name
• Date of birth (to verify that you are 18 years of age or older)
• Email address
• Mobile phone number
• Residential address
• Username and password (password is stored in hashed form and is never accessible in plain text)

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may request copies of identity documents including your National Identity Card (NID), passport, driver's licence, or a recent utility bill. These documents are used solely for the purpose of verifying your identity and age and are handled in accordance with this Privacy Policy and applicable data protection standards.

1.3 Financial Information

When you make a deposit or withdrawal on the 87bet platform, we collect transaction-related information including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the account number or wallet number associated with that payment method, and the transaction amount and timestamp . We do not store full payment card numbers. All financial data is encrypted in transit and at rest.

1.4 Technical and Device Information

When you access the 87bet platform — whether via desktop browser or mobile device — we automatically collect certain technical information, including:

• IP address and approximate geographic location derived from it
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Referring URL and exit URL
• Pages visited, time spent on pages, and click-path data
• Session start and end times

This technical data is collected automatically via server logs and analytics tools and is used for platform optimisation, fraud detection, and security monitoring.

1.5 Communications Data

If you contact the 87bet customer support team via live chat or email, we retain records of those communications — including the content of the messages exchanged — for quality assurance, training, and dispute resolution purposes. We may also retain records of any complaints or queries you raise in relation to your account or any transaction on the platform.

1.6 Behavioural and Gaming Data

We collect data about your activity on the platform, including the games you play, the bets you place, the sporting events you wager on, the bonuses you claim, and your overall session patterns. This data is used to personalise your experience, identify problem gambling indicators, and fulfil our responsible gaming obligations.

2. How We Use Your Data

87bet processes your personal information only for legitimate, clearly defined purposes. We do not sell your personal data to third parties. The primary purposes for which we process your data are as follows:

2.1 Account Administration

Your registration information is used to create and maintain your 87bet account, authenticate your identity when you log in, and manage your account settings and preferences. Without this data, we cannot provide you with a personalised and secure account environment.

2.2 Processing Transactions

Financial data is used to process your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, and bank transfer partners including Dutch-Bangla Bank, City Bank, and BRAC Bank. We retain transaction records to fulfil our accounting obligations and to resolve any payment disputes that may arise.

2.3 Identity and Age Verification

87bet is an 18+ platform. We use registration data and KYC documents to verify that every player using the platform is aged 18 or above. We are committed to preventing underage gambling and take our age verification obligations seriously.

2.4 Fraud Prevention and Platform Security

Technical data, financial transaction records, and behavioural data are analysed by our fraud detection and risk management systems to identify suspicious activity, prevent unauthorised access, detect multi-accounting, and protect the integrity of the platform for all users.

2.5 Customer Support

Communications data is used to respond to your support queries, resolve disputes, and improve the quality of our customer service. Support interactions may be reviewed by our quality assurance team for training purposes.

2.6 Responsible Gaming

Behavioural and gaming data is monitored to identify patterns that may indicate problem gambling. Where such patterns are detected, we may contact you proactively with responsible gaming information or apply account-level protections such as deposit limit recommendations or cooling-off periods, in line with our Responsible Gaming policy.

2.7 Marketing Communications

With your explicit consent, we may use your email address or mobile number to send you promotional communications about relevant 87bet offers, including cricket betting promotions tied to BPL and IPL fixtures, casino bonus releases, and seasonal promotions for events such as Eid and Pohela Boishakh. You may withdraw your consent to marketing communications at any time by contacting support or adjusting your account notification preferences.

2.8 Legal and Regulatory Compliance

We process and retain personal data to the extent necessary to comply with applicable legal obligations, including anti-money laundering (AML) obligations, financial record-keeping requirements, and any lawful requests from competent authorities.

3. Data Sharing and Disclosure

87bet does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below.

3.1 Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners receive only the data required to execute the specific transaction and are bound by their own privacy and security obligations.

3.2 Game Technology Providers

Games on the 87bet platform are powered by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Your session and game-play data may be shared with these providers to the extent required to deliver the game experience, resolve technical disputes, and verify game outcomes. These providers operate under their own data protection frameworks and do not use your data for independent marketing purposes.

3.3 Analytics and Security Service Providers

We engage third-party technology vendors to assist with platform analytics, fraud detection, and cybersecurity monitoring. These vendors act as data processors on our behalf and are contractually prohibited from using your data for any purpose beyond the specific services they provide to 87bet.

3.4 Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities if we are required to do so by applicable law, court order, or if we believe in good faith that such disclosure is necessary to prevent fraud, money laundering, or other illegal activity, or to protect the rights, safety, or property of 87bet or its users.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of 87bet, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to the way your data is processed as a result.

4. Cookies and Tracking Technologies

4.1 What Are Cookies

Cookies are small text files stored on your device by your web browser when you visit the 87bet platform. They allow the platform to recognise your device, remember your preferences, maintain your login session, and collect analytics data about how you interact with the site.

4.2 Types of Cookies We Use

4.3 Managing Cookies

You may configure your browser to refuse all cookies, accept only certain types of cookies, or notify you when a cookie is set. Please be aware that disabling strictly necessary cookies will impair the functionality of the 87bet platform and may prevent you from logging in or completing transactions. Instructions for managing cookies are available in your browser's help documentation.

4.4 Local Storage and Similar Technologies

In addition to cookies, the 87bet platform may use browser local storage and session storage to save user preferences and temporary session state. These technologies function similarly to cookies but are stored directly in the browser rather than as individual files. They are subject to the same management controls available through your browser settings.

5. Data Retention

5.1 Active Accounts

Personal data associated with an active 87bet account is retained for the full duration of the account's active lifetime. This includes registration details, KYC documents, transaction records, and communications history. Retention is necessary to provide you with continued access to the platform and to maintain accurate records of your account activity.

5.2 Closed Accounts

Following the closure of your 87bet account — whether initiated by you or by 87bet — we retain your personal data for a minimum period of five (5) years from the date of closure. This retention period reflects our obligations to maintain financial records for anti-money laundering purposes and to preserve records that may be required in the event of a legal dispute.

5.3 KYC Documents

Identity verification documents submitted as part of the KYC process are retained for the duration of your account's active lifetime plus a period of five (5) years following account closure. After the applicable retention period has elapsed, KYC documents are securely deleted or anonymised.

5.4 Marketing Data

If you have consented to receiving marketing communications from 87bet, your contact details will be retained on our marketing list until you withdraw that consent. Upon receipt of a valid opt-out request, your details will be removed from active marketing lists within ten (10) business days. A suppression record may be retained to ensure you are not inadvertently re-contacted.

5.5 Deletion Requests

Where you exercise your right to erasure (see Section 7), we will assess your request against our retention obligations. In cases where applicable law requires us to retain certain data for a fixed minimum period, we will be unable to delete that data until the mandatory retention period has expired. We will inform you of any such limitation when responding to your erasure request.

6. Data Security Measures

87bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or destruction.

6.1 Encryption

All data transmitted between your device and the 87bet platform is protected by 256-bit SSL/TLS encryption. Sensitive data at rest — including passwords, financial records, and KYC documents — is encrypted using industry-standard encryption algorithms. Your password is stored exclusively as a salted cryptographic hash and cannot be recovered or read in plain text by any 87bet employee.

6.2 Access Controls

Access to personal data within 87bet's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the categories of data required to perform their specific role. All internal access is logged and subject to periodic audit. Administrative access to production systems requires multi-factor authentication.

6.3 Infrastructure Security

The 87bet platform is hosted on secure cloud infrastructure with industry-standard physical and logical security controls, including firewall protection, intrusion detection systems, and regular vulnerability scanning. Our infrastructure partners maintain internationally recognised security certifications.

6.4 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights or freedoms, 87bet will notify affected users within 72 hours of becoming aware of the breach, to the extent technically and practically feasible. Notification will be provided via the email address registered to your account and will include a description of the nature of the breach, the categories of data affected, and the steps we are taking to address it.

7. Your Data Rights

As a user of the 87bet platform, you hold a number of rights in relation to your personal data. We are committed to facilitating the exercise of these rights in a timely and transparent manner.

7.1 Right of Access

You have the right to request a copy of the personal data that 87bet holds about you. Upon receipt of a valid access request, we will provide you with a summary of the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared, within thirty (30) calendar days.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For most registration details, you can update your information directly within your account settings. For KYC-verified data such as your full legal name or date of birth, corrections must be supported by documentary evidence and processed through our support team.

7.3 Right to Erasure

Subject to our legal retention obligations (see Section 5), you may request the deletion of your personal data from our systems. We will assess each erasure request individually and inform you of any data categories that we are legally required to retain beyond the date of your request, along with the applicable retention period for each such category.

7.4 Right to Restriction of Processing

In certain circumstances — for example, where you contest the accuracy of data we hold or where you have objected to our processing and we are assessing that objection — you may request that we restrict the processing of your data to storage only, pending resolution of the relevant issue.

7.5 Right to Data Portability

Where we process your personal data on the basis of your consent or on the basis of a contract with you, and that processing is carried out by automated means, you have the right to receive a copy of your data in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted directly to another data controller where technically feasible.

7.6 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of a valid objection, we will cease sending you marketing communications within ten (10) business days and remove your details from active marketing lists, retaining only a suppression record to prevent inadvertent re-contact.

7.7 Exercising Your Rights

To exercise any of the rights described in this section, please contact the 87bet support team via live chat on the platform or by emailing [email protected]. We will respond to all data rights requests within thirty (30) calendar days. In cases where a request is complex or where we receive a high volume of requests, we may extend this period by a further sixty (60) days, in which case we will notify you of the extension within the initial thirty-day period.

8. Contact and Complaints

8.1 Data Controller

87bet operates as the data controller in respect of all personal data collected through the 87bet platform at https://87bet.bio. For any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data, please contact us using the details below.

8.2 Contact Details

Customer Support (24/7 live chat): Available directly on the 87bet platform.

Email: [email protected]

8.3 Policy Updates

87bet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered users by email and display a prominent notice on the platform for a minimum of thirty (30) days following the update. The effective date shown at the top of this Privacy Policy reflects the date of the most recent revision. Continued use of the 87bet platform following notification of a policy update constitutes your acceptance of the revised Privacy Policy.

8.4 Complaints

If you believe that 87bet has processed your personal data in a manner that is inconsistent with this Privacy Policy or that otherwise infringes your data rights, we encourage you to contact our support team in the first instance so that we can attempt to resolve your concern directly. We take all data protection complaints seriously and will acknowledge your complaint within five (5) business days.